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What if I can't find my answers here?
Does your name appear on the finished products?
How long does it take to get my order?
Are your charms waterproof?
How do I know what size of bracelet I will need?
What kind of material are your bracelet and charm made of?
Will the rust or tarnish?
How do I clean my charms and bracelet?
Does candy come with the wrappers?
What are the wrappers printed on?
Do you design the candy wrappers?


What if I can't find my answers here?
Email us with your question and we will get your answer to you as fast as we can. Our email is cuppers_cupboard@yahoo.com

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Does your name appear on the finished products?
No. Our name is on the samples to protect our images. Your finished product will not have the watermark on them.

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How long does it take to get my order?
The photo charms take 4 days to make. We do not make them until the payment is received. Enamel & Laser charms and other products are shipped within 48 hours of payment. Candy Wraps, etc, are processed as soon as we receive payment. Should there be approval needed for personalizing, the product will be shipped within 7 to 10 days. It could take up to 15 days for your order to get to you in Canada because of Customs

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Are your charms waterproof?
No. The are water resistant should you splash water on them but we do not recommend bathing or swimming with the charm bracelet on. No return on bracelets/charms damaged by water

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How do I know what size of bracelet I will need?
The standard is 18 links for the average 7 inch wrist. Our starter bracelets all come with standard18 links and additional links my be purchased. See the chart below for sizing. Children Sizes: Toddler 13 links, 5 inches in length Child 14 links, 5 1/4 inches in length Youth 15 links, 5 3/4 inches in length Adult Sizes: Petite 16 links, 6 1/4 inches in length Small 17 links, 6 1/2 inches in length Medium 18 links, 7 inches in length Large 19 links, 7 1/4 inches in length Extra Large 20 links, 7 3/4 inches in length

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What kind of material are your bracelet and charm made of?
They all are 100% Stainless Steel. The Photo Charms are Stainless Steel with a high gloss resign finish coating to seal in the image

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Will the rust or tarnish?
No, the are 100% Stainless Steel and will not tarnish or rust

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How do I clean my charms and bracelet?
Take a Q-Tip with rubbing alcohol and clean in between the links. Do not use acetone such a finger nail polish to clean any charm, it will damage the charm and disolve the resign coating on the photo charm.

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Does candy come with the wrappers?
Generally, no. When candy comes with something it will say in the description. Should you want something with candy included, go to the "Unwrapped Candy" section and purchase the candy and we will wrap for you and send the completed set.

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What are the wrappers printed on?
The wrappers are printed on either a sturdy matte` finish card stock or glossy slick heavy weight brochure paper depending on that the wrapper goes on. Some of the wrappers and tags are laminated and will state that in the description. Cupcake wrappers will NOT be laminated as it will not bend effectively around the cupcake. It is too stiff.

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Do you design the candy wrappers?
We do design some. We do use many different designers, however, everything is printed and assembled by us.

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Last Updated: 25 Sep 2017 07:48:04 PDT home  |  about  |  terms  |  contact
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